The article “Efficiency-oriented training and development based on service process observation and assessment in the workplace” jointly by Jinquan Zhou (MPU) and Wenjin He has been published in International Journal of Productivity and Performance Management (ESCI, SCOPUS).This paper aims to establish a service efficiency-oriented framework for training design and evaluation as a pivotal service procedure in the workplace to fill the gap between training and organizational performance in a service context.
The article can be read here:
https://www.emerald.com/insight/content/doi/10.1108/IJPPM-11-2022-0598/full/html